目录 Unit 1 Check-in at the Airport Unit 2 At the Information Desk Unit 3 Ticket Endorsement & Refund Unit 4 Security Chec Unit 5 Flight Delay Unit 6 Passenger Greeting and Seat Arrangement Unit 7 Food and Drink Service Unit 8 In-flight Duty-free Sales Unit 9 Deal with Medical Accidents Unit 10 Baggage Service Unit 11 The Customs at the Airport Unit 12 Flight Connections Appendix 机场、空乘常用词汇及短语 Key to Exercises 参考文献