目录 Module 1 Front Office Part 1 Room Reservation Part 2 Concierge Service Part 3 Check in Part 4 Dealing with Complaints Part 5 Cashier Service
Module 2 Housekeeping Part 1 Showing the Room Part 2 Cleaning the Room Part 3 Laundry Service Part 4 Room Service Part 5 Personalized Housekeeping Service Part 6 Dealing with Emergencies
Module 3 Food and Beverage Part 1 Taking Restaurant Reservations Part 2 Seating the Guests Part 3 Taking Orders Part 4 Services during the Meal Part 5 Bar Services
Module 4 Health and Recreation Club Part 1 Beauty Salon Part 2 Gym Part 3 Sauna Bath and Spa Part 4 Swimming, Golf and Karaoke
Module 5 Business Center Part 1 Secretarial Services Part 2 Convention Services
Module 6 Other Services in the Hotel Part 1 Depositing Luggage Part 2 Shopping Key to the Exercises in the Textbook Key to the Activities
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