目录 Unit 1 Growing into Office Professional Listening：Secretarial Ethics Speaking：Qualities of Secretary Reading：Role of Secretary Writing：Report Unit 2 Managing Office Work Listening：Secretarial Duties in Office Speaking：Office Equipment Reading：Essential Guide to Office Work Writing：Plan Unit 3 Managing Business Communication Listening=Answering a Phone Speaking：Factors of Communication in an Organization Reading：Ways to Communicate with Clients Writing：E mail Unit 4 Organizing a Conference Listening：Scheduling Meetings Speaking：Conference Arrangement Tips Reading：Role of the Secretary in a Successful Meeting Writing：Meeting Minutes Unit 5 Managing Business Trips Listening：Business Trips Speaking：Preparations of a Business Trip Reading：Travel ,Arrangement Writing：Meeting Agenda Unit 6 Hiring and Training Staff． Listening：Job Interview Speaking：Training Courses Reading：How to Read a Resme Writing：Job Description Unit 7 Motivating Staff、 Listening~Staff Appraisal Speaking：Retaining Staff Reading=Strategies to Retain Your Best Employees Writing：Contract ofEmployment Unit 8 Developing Working Relations Listening：Good Relations at Work Speaking：Rules of Workplace Relationsi； Reading：How to Deliver Exceptional Client Service Writing：Prospectus Unit 9 Building a Good Team Listening：Team Spirit Speaking：Factors in Tleam Success； Reading：What Makes a Good Leader Writing：Speech Unit 10 Improving Corporate Image Listening：Corporate Identity Speaking：Corporate Communication Reading：Establishing Your Company Image Writing：Advertisement Unit 11 Managing Emergency and Crisis Listening：Managing the Crisis_ Speaking：Top Steps to Manage Crisis Reading：Dealing with Public Relations Crisis Writing：Agreements Unit 12 Finance Managing Listening：Cash flow Speaking：Finan Statement Reading：Top Bookkeeping．Mistakes Made by Small Businesses Writing：Diagrams Bibliography Keys
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