Chapter One Tour Guide Services
UNIT 1 Tour Guide
Section Ⅰ Introduction: Tour Guide
Section Ⅱ Listening: Customs for Greeting People in China
Section Ⅲ Speaking: Seeing-off Service
Section Ⅳ Career Salon: Museum Etiquette
Section Ⅴ Culture Salon: Dui Lian
Section Ⅵ Useful Words & Expressions
UNIT 2 National Guide
Section Ⅰ Introduction: National Guide
Section Ⅱ Listening: The National Guide\'s Duty
Section Ⅲ Speaking: The Dos of National Guide
Section Ⅳ Career Salon: Business Negotiation Etiquette
Section Ⅴ Culture Salon: Chinese Knot
Section Ⅵ Useful Words & Expressions
UNIT 3 Tour Leader
Section Ⅰ Introduction: Tour Leader
Section Ⅱ Listening: At the Airport
Section Ⅲ Speaking: Working Procedures and Skills
Section Ⅳ Career Salon: Security Issues When Traveling Abroad
Section Ⅴ Culture Salon: Paper-cut Art for Window Decoration
Section Ⅵ Useful Words & Expressions
UNIT 4 Tour Recreation
Section Ⅰ Introduction: Tour Recreation
Section Ⅱ Listening: Beaches in Southern Calitornia
Section Ⅲ Speaking: The River Thames
Section Ⅳ Career Salon: How to Deal with Security Problems Such as Cheating and Stealing When Travelling in Other Countries
Section Ⅴ Culture Salon: Stone Carving
Section Ⅵ Useful Words & Expressions
Chapter Two Travel Agency Services
UNIT 5 Travel Consultation
Section Ⅰ Introduction: Tour Consultant
Section Ⅱ Listening: Regular City Tour
Section Ⅲ Speaking: Arrangement for Sightseeing
Section Ⅳ Career Salon: Telephone Etiquette
Section Ⅴ Culture Salon: Crosstalk
Section Ⅵ Useful Words & Expressions
UNIT 6 Travel Documents
Section Ⅰ Introduction: Document Operator
Section Ⅱ Listening: Types of Travel Documents
Section Ⅲ Speaking: Preparation of Travel Documents
Section Ⅳ Career Salon: Office Etiquette
Section Ⅴ Culture Salon: The Four Treasures of Study
Section Ⅵ Useful Words & Expressions
UNIT7 Itinerary Designing
Section Ⅰ Introduction: Itinerary Designer
Section Ⅱ Listening: Planning the Itinerary
Section Ⅲ Speaking: An Itinerary Design
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Chapter Three Hotel Services
Glossary