内容提要 《饭店服务英语（第4版）》是酒店管理专业新形态一体化系列教材之一。 《饭店服务英语（第4版）》根据饭店业相关职业岗位的实际工作需要，从切实提高饭店服务人员的英语交际能力出发进行构思、设计和编写。 《饭店服务英语（第4版）》形式新颖、选材独到、内容丰富、语言规范、针对性强，对高校饭店管理专业学生英语语言交际能力的强化训练具有较高的实用价值。 《饭店服务英语（第4版）》设3个专题共22个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。 《饭店服务英语（第4版）》配有丰富的音频资源，可以作为预习、学习和复习材料，也可作为听说训练素材。 《饭店服务英语（第4版）》可作为应用型本科院校、高等职业学院、高等专科学校饭店管理专业及相关专业的教学用书，也可供五年制高等职业学校、中等职业学校学生使用，还可以作为饭店从业人员的业务培训教材和参考读物。 目录 Workshop One English for Front OfficeUnit 1 Room ReservationPart One Key Points for Teaching， Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingNew Words and Technical TermsSentence PatternsSample DialoguesDialogue 1 FIT Reservation （Basic Procedures）Dialogue 2A Group ReservationDialogue3 WeAreFullyBookedClassroom ActivitiesPart Three Extended ReadingRoom ReservationPart Four ExercisesUnit 2ReceptionPart One Key Points for Teaching， Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingNew Words and Technical TermsSentence PatternsSample DialoguesDialogue 1 A Guest with Advance Reservation Checks inDialogue 2 Registering a Tour GroupDialogue 3 Receiving a Walk-in GuestDialogue 4 Money ExchangeClassroom ActivitiesPart Three Extended Reading……Workshop Two English for Housekeg DepartmentWorkshop Three English for Food and Beverage DepartmentAppendix Commonly Used Words and Terms in HotelsReferences 作者介绍
序言 Workshop One English for Front OfficeUnit 1 Room ReservationPart One Key Points for Teaching， Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingNew Words and Technical TermsSentence PatternsSample DialoguesDialogue 1 FIT Reservation （Basic Procedures）Dialogue 2A Group ReservationDialogue3 WeAreFullyBookedClassroom ActivitiesPart Three Extended ReadingRoom ReservationPart Four ExercisesUnit 2ReceptionPart One Key Points for Teaching， Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingNew Words and Technical TermsSentence PatternsSample DialoguesDialogue 1 A Guest with Advance Reservation Checks inDialogue 2 Registering a Tour GroupDialogue 3 Receiving a Walk-in GuestDialogue 4 Money ExchangeClassroom ActivitiesPart Three Extended Reading……Workshop Two English for Housekeeping DepartmentWorkshop Three English for Food and Beverage DepartmentAppendix Commonly Used Words and Terms in HotelsReferences
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