preparing to municate across cultures
1 developing intercultu ral skills
a desc ribing corporate cultu res
b developing fleble thinking to deal with diffe rent inte rcultural situations
2 managing fi rst meetings
a strategies for managing fi rst meetings
b buil relationshi
3 municating effectively
a municating clearly-good and bad news
b managing conversation styles
4 managing international meetings
a decision making
b dealing with diffe rent and difficult styles of munication
5 being a better listener
a clarifying meaning
b listening effectively
6 presenting across cultu res
a customising your message for diffe rent audiences
b managing questions effectively
7 writing es
a municating clearly in es
b municating sensitive messages effectively
8 negotiating ac ross cultures
a setting clear objectives for a negotiation
b influencing strategies for negotiations
9 managing conflict
a understan and avoi conflict
b dealing with conflict
10 working in an international team
a introducing yourself to your team
b giving and respon to team feedback
11 managing diversity and c reativity
a getting the besl out of an international team
b problem-solving techniques
12 profiling you r intercultu ral petence
self-profiling of inte rcultural petence and development of a pe rsona
action nlan
huaio scrlpts
key and mentary
munication tasks
further rea
acknowledaements