Unit 1 Fundamentals of Business Letter Writing 1
Unit 2 Establishment of Business Relations 18
Unit 3 Inquiries and Replies 35
Unit 4 Offers and Counter-offers 52
Unit 5 Orders and Fulfillment of Orders 71
Unit 6 Sales Promotion 90
Unit 7 Terms of Payment 106
Unit 8 Packing 123
Unit 9 Insurance 137
Unit 10 Shipment 151
Unit 11 Complaints, Claims and Adjustments 166
Unit 12 Agency 182
Unit 13 Social Letters 200