Unit 1 Reservation
Unit 2 Concierge and Bellman?
Unit 3 Housekeeping Department
Unit 4 Other Services in Housekeeping
Unit 5 Restaurant Reservations
Unit 6 Chinese Food Service
Unit 7 Western Food Service(Ⅰ)
Unit 8 Western Food Service(Ⅱ)
Unit 9 Bar Service?
Unit 10 Health and Recreation Center
Unit 11 At the Airport(Ⅰ)
Unit 12 At the Airport(Ⅱ)
Unit 13 Travel Consultation
Unit 14 Routine Design and Schedule
Unit 15 Travel Agency and Regular Service
Unit 16 Service Consciousness
Appendix Key Sentences for Tourism English?
参考文献