酒店英语听说强化教程(第4版实训导向型旅游外语教材十三五职业教育国家规划教材) 9787563742356

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作者: 韩雪编
出版社: 旅游教育出版社
ISBN: 9787563742356

出版时间: 2021-05
装帧: 平装
开本: 16开

作者: 韩雪编
出版社: 旅游教育出版社

ISBN: 9787563742356
出版时间: 2021-05

装帧: 平装
开本: 16开

售价 36.40 7.6折

定价￥48.00

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目录
Part Ⅰ?Front Office Department
前厅篇
Unit One  Room Reservation　客房预订　/ 2
Lesson 1　Types of Hotel Accommodations　客房种类　/ 2
Lesson 2　An FIT Reservation　散客预订　/ 4
Lesson 3　A Group Reservation　团体预订　/ 6
Lesson 4　Room Overbooking　客房超额预订　/ 8
Lesson 5　Revising the Reservation　变更预订　/ 10
Lesson 6　Deposit Required　预付定金　/ 12
Unit Two  Hotel Check-in　酒店入住登记　/ 14
Lesson 7　Working as a Receptionist　做一名前台接待员　/ 14
Lesson 8　Checking in Guests with Reservations　预订客人入住登记　/ 16
Lesson 9　Checking in a Group　团队入住登记　/ 18
Lesson 10　Checking in Walk-in Guests　无预订客人入住登记　/ 20
Lesson 11　Dealing with Check-in Disputes　处理入住登记纠纷　/ 22
Lesson 12　A Suite　套房　/ 24
Unit Three  Concierge Service　礼宾服务　/ 26
Lesson 13　Hotel Facilities　酒店设施　/ 26
Lesson 14　Bellboy Service　行李生服务　/ 28
Lesson 15　Running Errands for Guests　为客人办事　/ 30
Lesson 16　Introducing Hotel Facilities　介绍酒店设施　/ 32
Lesson 17　Hiring a Taxi　租车服务　/ 34
Lesson 18　Tour Plans　旅行计划　/ 36
Unit Four  Guest Service Center　宾客服务中心　/ 38
Lesson 19　Working as a Telephone Operator　做一名电话接线员　/ 38
Lesson 20　Making DND　设置“请勿打扰”服务　/ 40
Lesson 21　Making a Long-distance Call　拨打长途电话　/ 42
Lesson 22　Making an In-house Phone Call　拨打内部电话　/ 44
Lesson 23　A Morning Wake-up Call　叫醒服务　/ 46
Lesson 24　A Package　快件　/ 48
Unit Five  Handling Guest Complaints　处理宾客投诉　/ 50
Lesson 25　How to Deal with Complaints　如何处理投诉　/ 50
Lesson 26　Relocating Guests　换房间　/ 52
Lesson 27　Complaints about Food and Service　对食品及服务的投诉　/ 54
Lesson 28　Handling Complaints about Laundry　处理洗衣服务的投诉　/ 56
Lesson 29　Missing Valuables　贵重物品遗失　/ 58
Lesson 30　Restaurant Complaints　餐厅投诉　/ 60
Unit Six  Checking Out　结账离店　/ 62
Lesson 31　Working as a Cashier　做一名收银员　/ 62
Lesson 32　Paying Hotel Bill in Cash　现金付账　/ 64
Lesson 33　Paying Hotel Bill by Credit Card　信用卡付账　/ 66
Lesson 34　Paying Hotel Bill with Traveler’s Checks　旅行支票付账　/ 68
Lesson 35　Mistakes on the Hotel Bill　账单错误　/ 70
Lesson 36　Checking Out　离店结账　/ 72

Part Ⅱ?Housekeeping Department
客房篇
Unit Seven  Room Cleaning　客房清扫　/ 76
Lesson 37　The Hotel Guest Room　酒店客房　/ 76
Lesson 38　Postponing Room Cleaning　推迟客房打扫服务　/ 78
Lesson 39　Helping Guests with Special Requests　
帮助有特殊需求的客人　/ 80
Lesson 40　Turn-down Service　开夜床服务　/ 82
Lesson 41　An Improperly Cleaned Room　未被打扫干净的房间　/ 84
Lesson 42　Room-Cleaning Service　客房清洁服务　/ 86
Unit Eight  Laundry Service　洗衣服务　/ 88
Lesson 43　The Laundry List　洗衣单　/ 88
Lesson 44　Regular Laundry Service　常规洗衣服务　/ 90
Lesson 45　The Express Laundry Service　快洗服务　/ 92
Lesson 46　Misdirected Laundry　衣物分送错误　/ 94
Lesson 47　Laundry Damage　送洗衣物受损　/ 96
Lesson 48　Mending Service　织补服务　/ 98
Unit Nine  Guests’ Requests　客人的需求　/ 100
Lesson 49　Being Friendly and Helpful　友爱助人　/ 100
Lesson 50　Obtaining Items　借用物品　/ 102
Lesson 51　Internet　因特网　/ 104
Lesson 52　Meeting Requirements　满足客人需求　/ 106
Lesson 53　Dealing with Emergencies　处理突发事件　/ 108
Lesson 54　Helping Guests　帮助客人　/ 110
Unit Ten  Repair and Maintenance Service　维修服务　/ 112
Lesson 55　How May I Help You?　我能帮您吗?　/ 112
Lesson 56　The Toilet Won’t Work　抽水马桶有问题　/ 114
Lesson 57　A Problem with the Air-conditioner　处理空调问题　/ 116
Lesson 58　The Bathroom Floor Is Flooded　卫生间地面严重积水　/ 118
Lesson 59　We Are Very Sorry　我们深表歉意　/ 120
Lesson 60　A Guest with a Laptop　携带笔记本电脑的客人　/ 122

Part Ⅲ?Food & Beverage Department
餐饮篇
Unit Eleven  Restaurant Reservation & Welcoming Guests　餐饮预订及迎宾　/ 126
Lesson 61　Greeting Guests　迎宾　/ 126
Lesson 62　Booking a Private Room　预订包房　/ 128
Lesson 63　Banquet Reservation　宴会预订　/ 130
Lesson 64　Seating Guests　迎宾入座　/ 132
Lesson 65　Our Restaurant Is Full　餐位已满　/ 134
Lesson 66　Booking a Family Dinner　预订家宴　/ 136
Unit Twelve  At the Chinese Restaurant　在中餐厅　/ 138
Lesson 67　Chinese Cuisine　中国菜系　/ 138
Lesson 68　Taking Orders　点菜　/ 140
Lesson 69　Sichuan Cuisine　川菜　/ 142
Lesson 70　Misdirected Service　上错菜　/ 144
Lesson 71　Signing the Bill　签单　/ 146
Lesson 72　Hot Pot　火锅　/ 148
Unit Thirteen  At the Western Restaurant　在西餐厅　/ 150
Lesson 73　Working in F&B Department　在餐饮部工作　/ 150
Lesson 74　Buffet Service　自助餐　/ 152
Lesson 75　American Breakfast　美式早餐　/ 154
Lesson 76　Dinner à la Carte　零点服务　/ 156
Lesson 77　One Bill or Separate Bills?　分单还是合单？　/ 158
Lesson 78　Eating at a Japanese Restaurant　在日式餐厅就餐　/ 160
Unit Fourteen  At the Bar　在酒吧　/ 162
Lesson 79　What Would You Like to Drink?　您想喝点什么？　/ 162
Lesson 80　A Glass of Fresh Orange Juice　一杯鲜橙汁　/ 164
Lesson 81　A Cup of Cappuccino　卡布奇诺咖啡　/ 166
Lesson 82　Recommending Drinks　推荐酒水　/ 168
Lesson 83　Trying Local Beer　品尝当地啤酒　/ 170
Lesson 84　Happy Hour　欢乐时光　/ 172
Unit Fifteen  Room Service　客房送餐服务　/ 174
Lesson 85　Room Service　客房送餐服务　/ 174
Lesson 86　Ordering Breakfast by Phone　电话点餐　/ 176
Lesson 87　A Fruit Platter　水果盘　/ 178
Lesson 88　Room Service Delay　送餐服务延迟　/ 180
Lesson 89　A Birthday Party　生日聚会　/ 182
Lesson 90　No Room Service　无送餐服务　/ 184

Part Ⅳ?Miscellaneous Departments
其他部门篇
Unit Sixteen  Business and Entertainment Services　商务及康乐服务　/ 188
Lesson 91　At the Fitness Center　在健身俱乐部　/ 188
Lesson 92　At the Swimming Pool　在游泳池　/ 190
Lesson 93　At the Hotel Shop　在酒店商场　/ 192
Lesson 94　At the Business Center　在商务中心　/ 194
Lesson 95　Convention Service　会议服务　/ 196
Lesson 96　At the Gym　在健身房　/ 198

Appendix
附　录
Exercise Keys　练习答案　/ 202
Tape Scripts 录音材料　/ 226

内容摘要
本教材按酒店部门和工作流程展开内容编写，共16个单元，每6课一个单元，共96课，涵盖了前厅部、客房部、餐饮部和其他部门的工作内容。前厅篇包括1~6单元，分别是预订、入住、礼宾、宾客服务中心、投诉和结账；客房篇包括7~10单元，包括客房清扫、洗衣服务、客人的需求和维修服务；餐饮篇为11~15单元，迎宾预订、中餐、西餐、酒吧以及送餐服务；第16单元为其他部门的内容总汇，包含健身、购物和会展等内容。
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