Chapter 1 An Overview of Business WritingChapter 2 Enquiries and RepliesChapter 3 Offe and Counter-offeChapter 4 Orde and AcknowledgementsChapter 5 Contracts and AgreementsChapter 6 AgendaChapter 7 Memos and MinutesChapter 8 Business Proposals and Business PlaChapter 9 Business ReportsChapter 10 Notice and AnnouncementChapter 11 Sales LetteChapter 12 Technical DescriptioChapter 13 QuestionnairesChapter 14 ResumeReferencesAppendices