目录 前言 Part 1 Work Procedures of Guide Service Unit 1 Pick-up Service Lesson 1 Meeting at the Airport Lesson 2 Welcome Speech. Lesson 3 0n the Way to the Hotel Unit 2 Check-in Service Lesson 2 Guest Registration Lesson 1 On the Way to the Scenic Spot Lesson 2 Scenic Spot Introduction Lesson 3 Retuming Service Unit 4 Additional Services Lesson 1 Shopping Lesson 1 Checking Out Service Lesson 2 Departure Service Part 2 Handling of Tourists Spe Requests Unit 6 Handling of Spe Request Lesson 1 Handling of Spe Requests in Accommodation. Lesson 2 Handling of Spe Requests for Diet Lesson 3 Handling of Spe Requests for Shopping .,. Lesson 4 Handling of Spe Requests for Entertainment Unit 7 Handling of Other SpeRequests Lesson 1 Handling of Spe Requests to Visit Relatives and Friends . Lesson 2 Handling of Spe Requests to Ask Relatives to Join Tour Lesson 3 Handling of Spe Requests to Quit Travel Lesson 4 Handling of Spe Requests to Extend Travel Time. Part 3 Dealing with Problems and Accidents Unit 8 Handling Lost Items Lesson 2 LOSt luggage Lesson 3 Lost Money Unit 9 Being Sick Lesson 1 Handling of Tourists Common Illnesses. Lesson 2 Handling of Tourists Critical Illnesses Unit 10 Travel Security Services Lesson 1 Traffic ACCident Lesson 2 Fire Accident Lesson 3 Food POiSOning Part 4Tour Guide Speech Unit 11 A Speech on Palace Museum-Beijing Palace Museum Unit 12 A Speech on Mausoleum-The Museum of Terracotta Warriors and Horses Unit 13 A Speech on Gardening-The Humble Administrators Garden Unit 14 A Speech on Temple-Shaolin Temple Unit 15 A Speech on History Museum-Shaanxi History MuseUm Unit 16 A Speech on Mountains-Mount Huangshan Unit 17 A Speech on Water Scenery-the Three Gorges of Yangtze River Unit 18 A Speech on Natural Reserves -Wolong Nature Reserve Unit 19 A Speech on Climate-Climate in China 附录 附录A旅游标志的专门用语 附录B有名旅游景点名称的英语表达 附录C各地旅行社(Travel Service)名称英语表达 参考文献
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