目录 Unit 1 Business Wear Part I Appropriate Business Wear Part ⅡA Fine Business Makeup Part Ⅲ A Casual Business Wear Part IV Multicultural Etiquette in Business Dressing Unit 2 Business Card Etiquette Part I Design a Personal Business Card Part Ⅱ Exchang Business Cards Politely Part Ⅲ Give and Receive Business Cards Part Ⅳ Multicultural Etiquette in Business Card Unit 3 Job Interview Part I Prepare for an Interview Well Part Ⅱ Answer Interview Questions Properly Part Ⅲ Hold Correct Attitudes in Job Interviews Part IV Multicultural Etiquette in Job Interview Unit 4 Conference Etiquette Part I Run a Meeting Successfully Part II Take Meeting Minutes Part Ⅲ Make a Business PPT Presentation Part Ⅳ Multicultural Etiquette in Business Presentation Unit 5 Negotiation Etiquette Part I Negotiate with a Business Partner Part II Win a Negotiation Opening Part Ⅲ Win Your Client’S Heart Part Ⅳ Multicultural Preferences to Business Negotiation Unit 6 Telephone Etiquette Part I Receive and Makc Calls Properly Part 1I Makc fl Telephone Memo Part Ⅲ Handle Angry Customers Part Ⅳ Telecommunication with Cultural Influence Unit 7 E-mail Etiquette Part I Express Yourself Appropriately in E-mails Part II Write a Formal E．mail Part Ⅲ Write an Effective E．mail Part Ⅳ E-mail Etiquette in Different Countries Unit 8 Table Etiquette Part T Take Business Dining Seats Part Ⅱ Act at Business Dining Table Part Ⅲ Establish Busincss in Dinner Part Ⅳ Multicultural Etiquette in Business Dining Unit 9 Business Gift Etiquette Part I When to Give Business Gifts and Whom to Givc Thcm to Part Ⅱ Give Gifts in Business Context Part Ⅲ Win Busincss by Gifts Part Ⅳ Multicultural Etiquette in Busincss Gift Unit 10 Business Public Etiq uette Part I Take Seats in Busincss Car Part Ⅱ Take Elevator in Busincss Part Ⅲ Survive in Officc Lifc Part IV Multicultural Etiquette in Public Body Language
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