目录 Section I Introduction to Organizational Behavior Chapter Explaining Organizational Behavior 1．1 Define organizational behavior(OB) 1．2 Describe the two primary outcomes in studies of OB 1．3 Identify the factors that influence the two primary OB outcomes 1．4 Understand why firms that are good at OB tend to be more profitable 1．5 Define theory and explain its role in the scientific method 1．6 Takeaways 1．7 Discussion questions Chapter Performance and Commitment 2．1 Define job performance and organizational commitment 2．2 Define task performance and explain how organizations identify key task behaviors 2．3 Understand citizenship behavior， and describe some specific examples 2．4 Understand counterproductive behavior and describe some specific examples 2．5 Describe the three types of organizational commitment 2．6 Understand the four primary responses to negative events at work 2．7 Describe examples of psychological withdrawal and physical withdrawal， and explain how they relate to one another 2．8 Takeaways 2．9 Discussion questions Section Ⅱ Individual Characteristics Chapter 3 Personality， Cultural Values and Ability 3．1 Define personality， cultural values and ability 3．2 Understand the Big Five dimensions of personality 3．3 Understand Hofstedes dimensions of cultural values 3．4 Describe the dimensions of cognitive ability 3．5 Describe the dimensions of emotional ability 3．6 Understand how ability and personality affect job performance and organizational commitment 3．7 Takeaways 3．8 Discussion questions Section Ⅲ Individual Mechanisms Chapter 4 Motivation 4．1 Define motivation 4．2 Describe expectancy theory and the three beliefs that help determine how work effort is directed 4．3 Understand the two qualities that make goals strong predictors of task performance， according to goal-setting theory 4．4 Describe what it means to be equitably treated according to equity theory and how employees respond when they feel a sense of inequity 4．5 Describe psychological empowerment and the four beliefs that determine how empowered feel 4．6 Understand how motivation affects job performance and organizational commitment 4．7 Takeaways 4．8 Discussion questions Chapter 5 Learning and Decision Making 5．1 Define learning and decision making 5．2 Describe the types of knowledge that employees can gain as they learn and build expertise 5．3 Explain the methods by which employees learn in organizations 5．4 Describe what steps organizations take to foster learning 5．5 Describe the two methods that employees use to make decisions 5．6 Understand the decision-making problems that can prevent employees from translating their learning into accurate decisions 5．7 Understand how learning affects job performance and organizational commitment 5．8 Takeaways 5．9 Discussion questions Section Ⅳ Job and Organization Chapter 6 Job Satisfaeion 6．1 Define job satisfaction 6．2 Describe values and how they affect job satisfaction 6．3 List the specific facets that individuals often use to evaluate their job satisfaction 6．4 Understand the job characteristics that can create a sense of satisfaction with the work itself 6．5 Define mood and emotions and describe the specific forms they take 6．6 Understand how job satisfaction affects job performance and organizational commitment， as well as how it affects life satisfaction 6．7 Takeaways 6．8 Disussion questions Chapter Stress 7．1 Define stress， stressors and strains 7．2 Identify and describe the two main categories of stressors 7．3 Describe how individuals cope with stress 7．4 Describe how the Type A Behavior Pattern influences the stress process 7．5 Descri
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