《商务英语口语（第二版）/“十二五”应用型国际商务类专业规划教材》分为五大模块（Module），即建立业务关系（Establishment of Business Relations）、商务接待（Business Reception）、国外商务拜访（Overseas Business Visit）、商务谈判（Business Negotiation）和后续服务（Follow-up Service）。每个模块又由不同的单元（Unit）组成，五大模块共有20个单元，内容涉及推介、咨询、闲聊、议程安排、商务会议、客户招待、外商来访、送别客商、出国准备、出访旅程、身在国外、国外拜访、产品介绍、价格与支付、产品包装、交货验收、检验检疫、通关办理、市场反馈、投诉与理赔。
目录
Module One Establishment of Business Relations Unit l Introduction Unit 2 Consultation Unit 3 Chatting Module Two Business Reception Unit 4 Agenda Unit 5 Meeting Unit 6 Accommodation Unit 7 Visit Unit 8 Farewell Module Three Overseas Business Visit Unit 9 Preparation Unit 10 Travelling Unit 11 Staying Abroad Unit 12 Visiting Clients Module Four Business Negotiation Unit 13 Products Unit 14 Price and Payment Unit 15 Packing Unit 16 Delivery Unit 17 Inspection and Quarantine Module Five Follow-up Service Unit 18 Clearance Unit 19 Feedback Unit 20 Complaints and Claims Chinese Translation of the Situational Dialogues
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