致谢
序言
1会面
Basicskillsandtechniquesfortalkingtopeopleinbusinesssituations
2信件,传真和备忘录
Basicskillsandtechniquesforbusinesscorrespondence
3通电话
Basicskillsandtechniquesforusingthetelephoneinbusiness
4总结,笔记,报告
Basicskillsandtechniquesforwritingreports,makingnotes,summarizingandtakingnotesofconversationsinbusiness
5一起工作
Talkingaboutwhereyouwork,employmentpolicy,acompany'sactivities,organizationandhistory
6国际贸易
Orderingandsupplyinggoodsorservices;answeringandmakingenquiries,makingoffers,placingandacknowledgingorders
7货币贸易
Methodsofpayment,cashflow,invoicing,dealingwithnon-paymentproblems
8处理问题
Complainingandapologizing,deliveryandafter-salesproblems
9访问者和旅行者
Lookingafterforeignvisitorsandtravellingonbusiness;hotels,restaurants,smalltalk,tellingstories
10市场营销
Marketingaproduct,marketresearch,promotionandadvertising
11会谈
Takingpartinformalandinformalmeetings,one-to-onemeetingsandlargergroupmeetings
12工作过程和操作
Explaininganddescribingoperations,givinginstructions
13工作和职业
Applyingforjobsandseekingpromotion,participatingininterviews
14销售和谈判
Sellingandbuyingproducts,negotiatingface-to-faceandonthephone
15一个特别的项目
Asimulation,revisingmanyoftheskillsandsituationsinthecourse
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