br/>Preface xi
Part 1 Defining Marketing and the Marketing Process 2
1 Marketing: Creating Customer Value and Engagement 2
2 Company and Marketing Strategy: Partnering to Build Customer Engagement,
Value, and Relationships 32
Part 2 Understanding the Marketplace and Consumer Value 58
3 Analyzing the Marketing Environment 58
4 Managing Marketing Information to Gain Customer Insights 88
5 Consumer Markets and Buyer Behavior 120
6 Business Markets and Business Buyer Behavior 148
Part 3 Designing a Customer Value–Driven Strategy and Mix 168
7 Customer Value–Driven Marketing Strategy: Creating Value for Target Customers 168
8 Products, Services, and Brands: Building Customer Value 196
9 Developing New Products and Managing the Product Life Cycle 228
10 Pricing: Understanding and Capturing Customer Value 252
11 Pricing Strategies: Additional Considerations 272
12 Marketing Channels: Delivering Customer Value 296
13 Retailing and Wholesaling 326
14 Engaging Consumers and Communicating Customer Value: Integrated Marketing
Communications Strategy 358
15 Advertising and Public Relations 382
16 Personal Selling and Sales Promotion 408
17 Direct, Online, Social Media, and Mobile Marketing 434
内容摘要
本书是世界著名市场营销学者菲利普·科特勒和加里·阿姆斯特朗的力著之一,自出版以来,一直被世界各国主要的工商管理学院作为市场营销学必修课的教材。书中包括大量有趣的例子和真实的案例。本书各章后都提供了练习题,它们将帮助读者更好地理解市场营销学的概念,更熟练地掌握市场营销的技术和方法。本书既适合用作MBA、市场营销及相关专业本科生或研究生教材,也可供市场营销实际工作者参考。