Section 1Nature and Context of Operations Management1.Introduction to the Field2.Operations Strategy and Competitiveness3.Project ManagementSection 2Product Design and Process Selection4.Product Design and Process Selection-Manufacturing5.Product Design and Process Selection-Services6.Quality ManagementSection 3Design of Facilities and Jobs7.Strategic Capacity Management8.Just-in-Time Production Systems9.Facility Location10.Facility Layout11.Job Design and Work MeasurementSection 4Managing the Supply Chain12.Supply Chain Management13.Forecasting14.Aggregate Planning15.Inventory Systems for Independent-Demand16.Inventory Systems for Dependent Demand :MRP-Type Systems17.Operations SchedulingSection 5Revising the System18.Operations Consulting19.Business Process Reegineering20.Synchronous Manufacturing and Theory of ConstraintsAppendixes