管理学（第14版）

《管理学》由美国著名管理学家斯蒂芬?P. 罗宾斯教授所撰写，是西方经典的管理学教材，被欧美大多数商学院选为指定教材或推荐参考书。本书以管理过程为主线，分别阐述了管理的主要职能：决策、计划、组织与领导。为适应管理实践的发展和管理学科的动态变化，第12版进行了较大范围的更新，从内容到形式都做了颇多调整。 本书结构清晰，语言生动，不仅提供了大量的应用案例，而且荟萃了众多学者的研究成果。同时，作者还颇具匠心地设计了多个实用性很强的专栏和练习，帮助读者掌握所学内容。

斯蒂芬?P. 罗宾斯（Stephen P. Robbins）美国圣迭戈州立大学荣誉退休教授，管理学与组织行为学领域全球最畅销教材的作者，其著作在全美超过1000家大学中广泛使用，并被翻译为19种语言。罗宾斯博士长期从事管理学和组织行为学研究，他撰写的教科书中最著名的有《管理学》《组织行为学》《组织行为学精要》《人际技能培训》等。

Part 1 Introduction to Management 2

Chapter 1: Managers and You in the Workplace 2

Who Are Managers and Where Do They Work? 4 Why Are Managers Important? 7

What Do Managers Do? 8

How Is the Manager’s Job Changing? 13 Why Study Management? 17

Preparing for: Exams/Quizzes 21

Preparing for: My Career 23

Case Application 1: The Power of Social Media 24 Case Application 2: Who Needs a Boss? 25

Management History Module 30

Early Management 30

Classical Approach 32

Behavioral Approach 35

Quantitative Approach 37

Contemporary Approaches 39

 

Chapter 2: Making Decisions 44

The Decision-Making Process 45 Approaches to Decision Making  50

Types of Decisions and Decision-Making Conditions 53 Decision-Making Biases and Errors 58

Effective Decision Making in Today’s World 62

Preparing for: Exams/Quizzes 65 Preparing for: My Career 67

Case Application 1: Where to Locate Next? 69 Case Application 2: The Business of Baseball 69

ix

 Part 1: Management Practice 74

A Manager’s Dilemma 74 Global Sense 74

Continuing Case: Starbucks—Introduction 74

Part 2 Basics of Managing in Today’s Workplace 78

 

Chapter 3: Managing the External Environment and the Organization’s Culture 78

The Manager: Omnipotent or Symbolic? 80

The External Environment: Constraints and Challenges 81 Organizational Culture: Constraints and Challenges 87 Current Issues in Organizational Culture 97

Preparing for: Exams/Quizzes 99

Preparing for: My Career 100

Case Application 1: Freedom and Responsibility at Netflix 102 Case Application 2: Not Sold Out 103

 

Chapter 4: Managing in a Global Environment 108

Who Owns What? 110

What’s Your Global Perspective? 111 Understanding the Global Trade Environment 112 Doing Business Globally 118

Managing in a Global Environment 120

Preparing for: Exams/Quizzes  128 Preparing for: My Career 130

Case Application 1: Dirty Little Secret 132

Case Application 2: The Power of Presence 133

Answers to “Who Owns What” Quiz 134

Chapter 5: Managing Diversity 138

Diversity 101 140

The Changing Workplace 144 Types of Workplace Diversity 147

Challenges in Managing Diversity  156 Workplace Diversity Initiatives 159 Preparing for: Exam/Quizzes 162 Preparing for: My Career 164

Case Application 1: From Top to Bottom 166

 

Contents xi

Case Application 2: The Challenge of Toys for Girls 167

 

Chapter 6: Managing Social Responsibility and Ethics 172

What Is Social Responsibility? 174

Green Management and Sustainability 177 Managers and Ethical Behavior  180 Encouraging Ethical Behavior 185

Social Responsibility and Ethics Issues in Today’s World 191

Preparing for: Exams/Quizzes 196 Preparing for: My Career 198

Case Application 1: A Better Tomorrow 199

Case Application 2: Defeating the System: Ethics at Volkswagen 200

 

Chapter 7: Managing Change and Disruptive Innovation 206

The Case for Change 208 The Change Process 210 Areas of Change 213 Managing Change 216

Contemporary Issues in Managing Change 219 Stimulating Innovation 226

Disruptive  Innovation 231 Preparing for: Exams/Quizzes 235 Preparing for: My Career 237

Case Application 1: In Search of the Next Big Thing 239 Case Application 2: The iPhone: A Technology Disruptor 240

Part 2: Management Practice 246

A Manager’s Dilemma 246 Global Sense 246

Continuing Case: Starbucks—Basics of Managing in Today’s Workplace 246

Part 3 Planning 252

Chapter 8: Planning Work Activities 252

The What and Why of Planning 254 Goals and Plans 255

Setting Goals and Developing Plans  258 Contemporary Issues in Planning 264 Preparing for: Exams/Quizzes  268

Preparing for: My Career 270

Case Application 1: Planning for Holiday Shipping at FedEx 272 Case Application 2: Shifting Direction 273

 

Chapter 9: Managing Strategy 276

Strategic Management 278

The Strategic Management Process 280 Corporate Strategies 283

Competitive Strategies 287

Current Strategic Management Issues 291

Preparing for: Exams/Quizzes  296 Preparing for: My Career 298

Case Application 1: Fast Fashion 300

Case Application 2: A Simple Strategy at Costco 301

 

Chapter 10: Entrepreneurial Ventures 306

The Context of Entrepreneurship 307 Start-Up and Planning Issues 312 Organizing  Issues 321

Leading Issues 326

Control Issues 329

Preparing for: Exams/Quizzes  333 Preparing for: My Career 335

Case Application 1: The Fear of Failure 337

Case Application 2: More than a Restaurant 338

Part 3: Management Practice 342

A Manager’s Dilemma 342 Global Sense 342

Continuing Case: Starbucks—Planning 342

Part 4 Organizing 346

 

Chapter 11: Designing Organizational Structure 346

Six Elements of Organizational Design 347 Mechanistic and Organic Structures 356 Contingency Factors Affecting Structural Choice 357 Traditional Organizational Design Options 359

Organizing for Flexibility in the Twenty-First Century 360

 

Preparing for: Exams/Quizzes  368 Preparing for: My Career 370

Case Application 1: A New Kind of Structure 372 Case Application 2: Organizational Volunteers 373

 

Chapter 12: Managing Human Resources 378

Why Human Resource Management Is Important and the Human Resource Management Process 380 External Factors that Affect the Human Resource Management Process 382

Identifying and Selecting Competent Employees 386

Providing Employees with Needed Skills and Knowledge 393 Retaining Competent, High-Performing Employees 396 Contemporary Issues in Managing Human Resources  400 Preparing for: Exams/Quizzes 403

Preparing for: My Career 405

Case Application 1: Hiring Right at the Mayo Clinic 407 Case Application 2: Stopping Traffic 409

 

Chapter 13: Creating and Managing Teams 416

Groups and Group Development 418

Work Group Performance and Satisfaction  420 Turning Groups into Effective Teams 428 Current Challenges in Managing Teams 434 Preparing for: Exams/Quizzes 437

Preparing for: My Career 439

Case Application 1: Who Needs a Manager? 440 Case Application 2: 737 Teaming Up for Takeoff  441

Part 4: Management Practice 446

A Manager’s Dilemma 446 Global Sense 446

Continuing  Case:  Starbucks—Organizing 446

Part 5 Leading 450

 

Chapter 14: Managing Communication 450

The Nature and Function of Communication 451

Methods and Challenges of Interpersonal Communication 453 Effective Organizational Communication 461

Communication in the Internet and Social Media Age 465

 

Communication Issues in Today’s Organizations 468 Becoming a Better Communicator 472

Preparing for: Exams/Quizzes 473

Preparing for: My Career 475

Case Application 1: Is Anytime Feedback Too Much? 477 Case Application 2: Delivery Disaster 478

 

Chapter 15: Understanding and Managing Individual Behavior 482

Focus and Goals of Organizational Behavior 484 Attitudes and Job Performance 485

Personality 491

Perception 501

Learning 504

Preparing for: Exams/Quizzes 506 Preparing for: My Career 508

Case Application 1: Great Place to Work 510

Case Application 2: Putting Customers Second 511

 

Chapter 16: Motivating Employees 518

What Is Motivation? 519

Early Theories of Motivation 520 Contemporary Theories of Motivation 524 Current Issues in Motivation 535 Preparing for: Exams/Quizzes  542 Preparing for: My Career 544

Case Application 1: Passion for the Outdoors and for People 546 Case Application 2: Best Practices at Best Buy 547

 

Chapter 17: Being an Effective Leader 554

Who Are Leaders and What Is Leadership? 555 Early Leadership Theories 556

Contingency Theories of Leadership 559 Contemporary Views of Leadership 564 Leadership Issues in the Twenty-First Century 569 Preparing for: Exams/Quizzes 576

Preparing for: My Career 578

Case Application 1: Growing Leaders 580

Case Application 2: Leadership Development at L’Oréal 581

 Part 5: Management Practice 588

A Manager’s Dilemma 588 Global Sense 589

Continuing Case: Starbucks—Leading 590

Part 6 Controlling 594

 

Chapter 18: Monitoring and Controlling 594

What Is Controlling and Why Is It Important? 596 The Control Process 597

Controlling for Organizational and Employee Performance 601

Tools for Measuring Organizational Performance 606 Contemporary Issues in Control 611

Preparing for: Exams/Quizzes 619

Preparing for: My Career 621

Case Application 1: The Challenge of “Healthy” Fast-Food 622 Case Application 2: Bring Your Own Device 623

Planning and Control Techniques Module 628

Techniques for Assessing the Environment 628 Techniques for Allocating Resources 633 Contemporary Planning and Control Techniques 640

Managing Operations Module 646

The Role of Operations Management 647

What Is Value Chain Management and Why Is It Important? 649 What Is Value Chain Management? 650

Managing Operations Using Value Chain Management 651

Current Issues in Managing Operations 655

Part 6: Management Practice 662

A Manager’s Dilemma 662 Global Sense 662

Continuing  Case:  Starbucks—Controlling 663