目录 Unit 1 Daily Customer Service in Station Lesson 1 Inquiring and Directing Lesson 2 Complaints and Suggestions Lesson 3 Broadcasting Unit 2 Ticket Service Lesson 4 Buying Tickets and Checking Tickets Lesson 5 Ticket Machine Failure Lesson 6 Handling Ticket Services in Different Situations Unit 3 Subway Security Lesson 7 Security Check Lesson 8 Security Warnings in the Station Lesson 9 Security Warnings on the Platform Unit 4 Customer Service in Special Situations Lesson 10 Helping the Sick， the Injured and the Disabled Lesson 11 Lost and Found Lesson 12 Dealing with Emergency Lesson 13 Operating in Adverse Weather Unit 5 Customer Service for Big Events Lesson 14 Greetings and Inquiring Lesson 15 The First and Last Train Lesson 16 Public Service Lesson 17 The Asian Games Appendix 1 Words and Phrases 单词和短语 Appendix 2 Subway Broadcasting 地铁广播 Appendix 3 Security Warnings 安全警示 Appendix 4 Main Scenic Spots in Hangzhou 杭州市主要旅游景点 Appendix 5 Sports Names 体育项目名称 Appendix 6 Keys 参考答案 Appendix 7 References 参考文献
占位居中
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