BarrieG.DaleisProfessorofQualityManagementatManchesterBusinessSchool.FounderoftheInternationalJournalofQualityandReliabilityManagement,hehasbeenitsco-editorforover23years.Hehasauthoredseveralotherbooksincluding,TheRoadtoQuality(1993),QualityImprovementthroughStandards(2ndedition,1994),ManagingQualityandHumanResources(2ndedition,1997),WorkinginPartnership(1998),ManagingBusinessImprovementandQuality(1998),TotalQualityManagementBlueprint(1999)andQualityCosting(3rdedition,1999).TonvanderWieleisAssociateProfessorofQualityManagementandPerformanceImprovementatRSMErasmusUniversity,Rotterdam.HeobtainedhisPhDdegreefromErasmusUniversityin1998,andhismainresearchinterestsareinQualityManagement,PerformanceImprovement,ManagementConsultancyandE-business.Co-editoroftheInternationalJournalofQualityandReliabilityManagementandEuropeaneditorofManagingServiceQuality,vanderWielehasworkedinthefieldformorethantwentyyears.HeisalsocoordinatoroftheglobalE-BusinessResearchNetwork.JosvanIwaardenisAssistantProfessorofQualityManagementandPerformanceImprovementatRSMErasmusUniversity,Rotterdam.HeobtainedhisPhDdegreefromErasmusUniversityin2006,andhismainresearchinterestsareinQualityManagementissuesintheautomotiveindustry.Hehaspublishedover15papersininternationaljournalsandpresentedhisresearchattheAcademyofManagementconference,IEEEengineeringmanagementconference,andtheAustralianandNewZealandAcademyofManagementconference.HeisassociateeditoroftheInternationalJournalofQualityandReliabilityManagement.