【目录】: Chapter 1 Introduction to Cruise Unit 1 Rise of Contemporary Cruise Industry Unit 2 Birth of Hainan Cruise Industry
Chapter 2 Front Office Department Unit 1 Making Reservation Unit 2 Embarkation and Debarkation Unit 3 Guest Service Unit 4 Cruise Passenger Complaints Unit 5 Cashier Unit 6 Lost and Found
Chapter 3 Housekeeping Department Unit 1 Bell Service Unit 2 Stateroom Types Unit 3 Making Up Rooms Unit 4 Room Service Unit 5 Butler Service Unit 6 Laundry Service
Chapter 4 Food and Beverage Unit 1 Table Reservation Unit 2 At the Bar Unit 3 At the Chinese Restaurant Unit 4 At the Western Restaurant Unit 5 Table Manners Unit 6 Room Service
Chapter 5 Leisure and Recreation Department Unit 1 Fitness Center Unit 2 Going Shopping Unit 3 Going to Shows Unit 4 Cruise Ship Library Unit 5 SPA Time
Chapter 6 Cruise Safety Management Unit 1 Safety and Inspection Unit 2 Security and Emergency Response Unit 3 Medical Service
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