Part One Conversational English for Receptionists 第一部分 前台接待员英语会话 1.Situational Dialogues 情景对话 1.1 Making Room Reservations 预订房间 1.2 Greeting Guests 欢迎旅I客 1.3 Checking In 登记住宿 1.4 Showing a Guest to the Floor 带客上楼 1.5 Changing Rooms 调换房间 1.6 Being Fully Booked 本店客满 1.7 Answering Inquiries 回答问询 1.8 Helping to Look for Someone 帮助找人 1.9 Checking Baggage 寄存行李 1.10 Helping to Lookfor Baggage 帮找行李 1.11 ReceivingVisitors 接待访客 1.12 Giving Other Services 其他服务 2.Commonly Used Expressions 常用语句 Part Two Conversational English for Room Attendants 第二部分 客房服务员英语会话 1.Situational Dialogues情景对话 1.1 Ushering a Guest into the Room 带客进房 1.2 Introducing the Room Service 介绍客房服务 1.3 Housekeeping 整理房间 1.4 Serving a Guest 为旅客服务 1.5 Changing Rooms 调换房间 1.6 Taking a Message 代客留言 1.7 Posting Letters for a Guest 代寄信件 1.8 Forwarding Mail 转送邮件 1.9 Having Business Cards Made 代印名片 1.10 Meeting Visitors 接待访客 1.11 Offering Repair 提供修理 1.12 Answering Inquiries 回答问询 1.13 Offering Laundry Service 洗衣服务 1.14 Inquiring After a Sick Guest 问候病人 1.15 Congratulating a Guest on the Birthday 祝贺生日 1.16 Looking for Lost Articles for a Guest 为客找物 1.17 Making Compensations 提出赔偿 1.18 Providing Traffic Information 提供交通信息 1.19 Checking Out 结账退房 2.Commonly Used Expressions 常用语句 Part Three Conversational English for Switchboard Operators 第三部分 话务员英语会话 1.Situational Dialogues情景对话 1.1 Making an International Call 国际长途 1.2 Making a Domestic Call 国内电话 1.3 Making a House Phone Call 酒店内线 1.4 Making a Direct Dialling Call 直拨电话 1.5 Explaining Time Limit 通话时限 1.6 Calculating Conversation Time 通话时间 1.7 Offering Wake-up Service 叫醒服务 1.8 Offering Answer Service 代理通话 1.9 Dealing with Complaints from a Guest 处理投诉 1.10 Explaining the Ways to Charge 收费方式 1.11 Reporting Charges to a Guest 通报话费 2.Commonly Used Expressions 常用语句 Part Four Conversational English for Cashie 第四部分 结账员英语会话 1.SituationalDialogues情景对话 1.1 Asking for Advance Deposit 收预付款 1.2 Exchanging Money 兑换货币 1.3 Settling a Bill by Cash 现金结账 1.4 Settling a Billby Credit Card 信用卡结账 1.5 Setting a Bill by Traveller'S Cheques 支票结账 1.6 Separating Bills 拆分账单 1.7 Checking the Items 核对细账 1.8 Correctingthe Miscalculation 改正错账 2.Commonly Used Expressions 常用语句 Part Five Conversational English for Taxi Drivers 第五部分 出租汽车司机英语会话 1.Situational Dialogues情景对话 1.1 Taking an Order for a Taxi 接受订车 1.2 Greeting a Guest 招呼旅客 1.3 Answering Inquiries 回答问询 1.4 Talking About Driving 谈论开车 1.5 Talking About the Weather 谈论天气 1.6 Being Held Up in the Traffic 行车受阻 1.7 Something Wrong with the Taxi 车出毛病 1.8 Accepting Fares 收取车费 1.9 Giving Directions 为客指路 2.Commonly Used Expressions 常用语句 Part Six Conversational English for Other Hotel Clerks 第六部分 酒店其他职员英语会话 1.Situational Dialogues情景对话 1.1 Booking a Train Ticket 预订火车票 1.2 Booking Plane Tickets 预订机票 1.3 Belling Stamps 出售邮票 1.4 SendingParcels 邮寄包裹 1.5 SendingaTelegram 拍发电报 1.6 SendingSome Money 汇寄钱款 1.7 Barbering a Male Guest 男士理发 1.8 Doing Hair for a Female Guest 女士做发 1.9 Developing Some Films 冲洗胶卷 1.10 Printing Some Negfitives 加印照片 2.Commonly Used Expressions 常用语句
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