Chapter One The Layout of a Business Letter Chapter Two Establishing Business Relations Lesson 1 Self-Introduction Lesson 2 Request for the Establishment of Business Relations Lesson 3 An Invitation to the Guangzhou Fair Chapter Three Enquiries and Offers Lesson 4 An Enquiry for Chinese Cotton Piece Goods Lesson 5 An Enquiry for Iron Nails Lesson 6 An Offer Lesson 7 A Special Offer Lesson 8 Asking for Proforma Invoice Lesson 9 Urging the Buyer to Accept the Offer Chapter Four Counter-offers Lesson 10 Counter-offer on Groundnut Kernels Lesson 11 Acceptance of a Counter-offer Lesson 12 Declining a Counter-offer Chapter Five Orders and the Conclusion of Business Lesson 13 （A） An Order （B） A Repeat Order Lesson 14 Sending a Sales Contract Lesson 15 Confirming a Repeat Order Lesson 16 Counter-Signature Chapter Six Payment Lesson 17 （A） Proposing to Pay by 30 Days' L/C （B） Reply Lesson 18 （A） Asking for Easier Payment Terms （B） Reply Lesson 19 （A） Request for Payment by D/A （B） Reply Chapter Seven Establishment of and Amendment to L/C Lesson 20 （A） Urging the Establishment of L/C （B） Advising the Establishment of L/C and Asking for TimelyDelivery Lesson 21 Asking for Amendment to the L/C Lesson 22 Asking for Extension of L/C Chapter Eight Shipment Lesson 23 Packing Requirement Lesson 24 Shipping Instructions Lesson 25 Urging Shipment Chapter Nine Insurance Lesson 26 Asking for CFR Terms Lesson 27 Asking for Additional Insurance Lesson 28 （A） Reply to a Request for Excessive Insurance （B） Type of Coverage Chapter Ten Complaints and Claims Lesson 29 Claims for Poor Packing Lesson 30 Complaint of Wrong Goods Delivered Lesson31 （A） Settlement of Claim （B） Claim Rejected
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