目录 Unit I Establishing Business Relations Activity 1 How to find the customers? Activity 2 How to impress the customers? Activity 3 How to write an email to establish business relations? Language Practice Unit 2 Inquiries and Offers Activity 1 Inquiries and replies Activity 2 Firm offers and non-firm offers Activity 3 Writing an offer Language Practice Unit 3 Counter-offers Activity 1 Negotiating prices Activity 2 Counter-offers Activity 3 Negotiating at a stationary trade fair Activity 4 Writing re-counter-offers Language Practice Unit 4 Order Confirmation Activity 1 Confirm or reject? Activity 2 How to confirm orders? Activity 3 What to do after the order confirmation? Language Practice Unit 5 Terms of Payment Activity 1 Understanding different terms of payment Activity 2 Which one is more favorable? Activity 3 How to negotiate payment terms? Language Practice Unit 6 Letter of Credit Activity 1 What to do? Activity 2 Urging the establishment of L/C Activity 3 Notifying the opening of an L/C Activity 4 Proposing amendments to L/C Language Practice Unit 7 Packaging Activity 1 Understanding packaging Activity 2 Describing packaging Activity 3 Replying to customers' requirements about packaging Language Practice Unit 8 Shipping Activity 1 What do you care about? Activity 2 Emails about shipping Activity 3 Grouping sentences about shipping Activity 4 Early shipment Activity 5 Shipping advice Language Practice Unit 9 Settling Claims Activity 1 Dos and don'ts for settling claims Activity 2 How to give appropriate responses? Activity 3 Replying to complaints and claims Language Practice Appendix Emails from Trading Companies
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