reface xv
part one defining the manager\\\'s terrain
chapter 1 introduction to management and organizations
chapter 2 management history
chapter 3 organizational culture and environment
chapter 4 managing in a global environment
chapter s social responsibility and managerial ethics
part two planning
chapter 6 managers as decision makers
chapter 7 foundations of planning
chapter 8 strategic management
part three organizing
chapter 9 organizational structure and design
chapter 10 managing human resources
chapter 11 managing teams
chapter 12 managing change and innovation
part four leading
chapter 13 understanding individual behavior
chapter 14 managers and communication
chapter 15 motivating employees
chapter 16 managers as leaders
part five controlling
chapter 17 introduction to controlling
chapter 18 managing operations