基本信息 书名:妈妈的土豆沙拉 定价：35元 作者:M. Stockus Regina编著 出版社：暨南大学出版社 出版日期：2012-10-01 ISBN：9787566801555 字数：195000 页码：106 版次： 装帧：平装 开本：16开 商品重量： 编辑推荐 《妈妈的土豆沙拉(英文版)》由Regina M.Stockus著：according to the challenge,opportunity and focus of thistreatise, I hope to clarify and shed some light on the followingissues : · To identify what sets each of us apart, which will spurus to do greater things. · To discover what makes us happy and thenmotivates us to do something well. · When do we reach this nirvana?· When do we know we have done the best that we can? · Who decides?· How do we measure true efforts? · How to continue this ideallevel of effort? · How to balance ERR with PPR to achieve thisideal state of optimum DE? · And the greatest challenge of all, howto train trainers and managers and supervisors to implement thesetheories into practice? · The greatest challenge, especially in theservice sector, is achieving DE on a sustainable basis when we asHumans cannot? · And lastly,what is then the ideal? 内容提要 《妈妈的土豆沙拉(英文版)》由Regina M.Stockus著：according to the challenge,opportunity and focus of thistreatise, I hope to clarify and shed some light on the followingissues : · To identify what sets each of us apart, which will spurus to do greater things. · To discover what makes us happy and thenmotivates us to do something well. · When do we reach this nirvana?· When do we know we have done the best that we can? · Who decides?· How do we measure true efforts? · How to continue this ideallevel of effort? · How to balance ERR with PPR to achieve thisideal state of optimum DE? · And the greatest challenge of all, howto train trainers and managers and supervisors to implement thesetheories into practice? · The greatest challenge, especially in theservice sector, is achieving DE on a sustainable basis when we asHumans cannot? · And lastly,what is then the ideal? 目录 PrefaceIntroductionChapter 1 ObservatioChapter 2 Discretionary Effort ExemplifiedChapter 3 The Human ElementChapter 4 Is It Up to Management or One's SelfChapter 5 TheConcept of LoveChapter 6 Total Quality Management (TQM)Chapter 7 The Human Element andCase Studies Case Study 1 Human Resource Management(HRM) at McDonald Case Study 2 International Human Resource Management (IHRM) Case Study 3 IHRM at Ford MotorCompanyChapter 8 Peonal GrowthChapter 9 What Is Peonal SatisfactionChapter 10 Employee EngagementChapter 11 Cultural Intelligence Case Study Disneyland ShanghaiChapter 12 Enhancing Peonal GrowthChapter 13 Putting It All TogetherConclusionAppendices Appendix 1 Kempiki HotelCorporation Appendix 2 How to Make Mom's Potato Salad Appendix 3 TQM in Pictures 作者介绍 Regina Marie Stockus waorn to Lithuanian parents in the exoticCity of Rio de Janeiro, Brazil. When she was only 7 years old,her entire family immigrated toCanada. She began to write at a very early age andContinued to write essays and articles and poetry, winning several writing competitions in high school. After graduating from The University of Western Ontario and Ryerson Polytechnic University with 2 degrees in Business Administration, she opened her own Public Relations and Event ManagementCompany working with and in several major 5-star hotels in Toronto, Russia, Latvia, Lithuania and Estonia. She published the monthly newsletters for the Baltic BusinessCouncil acting as its Executive Director. In 1994 ,she organized several trade missions to China and the USA with The Department of External AffairsCanada and worked withCESO in the newly emerging Eastern EuropeanCountries of Russia and Lithuania. Her main role was organizing trade missions andConducting training sessions in the fields of Tourism Promotion and Hospitality Management. She was then given a special invitation to address and give a speech to theCommittee of theCanadian Government's House ofCommons on the Eastern Bloc Emerging Tourism Markets. 序言
占位居中
直播中，去观看