目录 Unit 1 Room Reservation Unit 2 Concierge Service Unit 3 Reception Desk Unit 4 Operator Service Unit 5 Information Desk Unit 6 Business Center Unit 7 Cheek out Unit 8 Chinese Food Service Unit 9 F&B Service in Western Style Unit 10 Bar Service Unit 11 Regular Service in Guest Rooms Unit 12 Spe Housekeeping Service Unit 13 Maintenance Service Unit 14 Shopping Arcade Unit 15 Health and Recreation Unit 16 Convention Service Unit 17 Settle Guests Complaints Answer References